Watergate Bay Hotel situated on the scenic Cornwall coast offers a stylish beachfront getaway. A refined, contemporary, and progressive hotel and brand, the team at Watergate Bay look for different ways to add value to their working practices just as they do for their customers.
Watergate Bay Hotel wanted a digital solution for the effective and efficient analysis of sales performance data. That could extract real-time data from multiple data sources whilst warehousing data to reduce the load on live systems.
This led to improved management insight, increased team awareness, a standardised way to measure KPIs and actionable assessments.
Business intelligence data dashboards. The use of data dashboards ensures a clear and concise graphical representation of KPIs and metrics to support business functions and eCommerce goals.
Providing an information management tool that analyses data pinpoints potential problems and areas to action. Delivering a solution that reduces time and resources, enhances visibility and processing with data visualisation and provides real-time customer analytics.
Integrating with the company’s PMS system, ResortSuite, data is extracted and aggregated into a data warehouse and made available to be queried by multiple users and systems without impeding the operational systems.
The ongoing benefits of these data dashboards include better forecasting, key performance indicators and ultimately better decision-making for the business, all in real-time.